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Exam Code: HP2-B25
Exam Name: HP (HP LaserJet Solutions)
One year free update, No help, Full refund!
Total Q&A: 98 Questions and Answers
Last Update: 2014-01-18

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NO.1 You are troubleshooting a non-functional printer and have identified and analyzed all
symptoms associated with the particular problem. What should you do next?
A. Determine and prioritize possible causes.
B. Narrow the symptoms to one critical area.
C. Identify a possible solution.
D. Develop an action plan for problem resolution.
Answer: A

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NO.2 Certpaper.com informs you that their Color LaserJet printer has a message on the control
panel that says "Order Magenta Cartridge". Why is the printer indicating this message?
A. This is a message indicating the Magenta cartridge is logging unrecoverable errors, and should be
changed as soon as possible.
B. The magenta cartridge is nearing the end of its useful life, but will continue to print based on
historical page coverage for this printer.
C. The cartridge will run out of magenta in two weeks and should be changed.
D. The internal clock has reached 6 months since the last cartridge change, and a new cartridge
should be ordered.
Answer: B

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NO.3 A customer needs assistance performing printer roller maintenance. What should you do?
A. Consult the User Guide for the specific procedure for each type of device and guide the customer
through the procedure
B. Schedule a service technician to help the customer if the customer is unsure of how properly
perform the procedure
C. Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam
Fundamental course.
D. Consult the Quick Reference Topic Library available at the end of the Roller Maintenance
Fundamentals course.
Answer: A

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NO.4 A jam code can locate a jam, and often identify the cause of the jams. What does the code
read in the paper path?
A. sensors
B. trays
C. flags
D. rollers
Answer: C

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NO.5 You are comparing vector graphics to raster graphics. What are characteristics of vector
graphics? (Select three.)
A. Are difficult to resize
B. Result in relatively large files
C. Are used in CAD software
D. Treat lines, arcs, and circles as individual objects
E. Can be scaled without sacrificing quality
F. Have resolutions that are fixed regardless of the capacity of the output device
Answer: A,D,E

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NO.6 The Engine Test button is a part of which electronic component?
A. Formatter PCA
B. LVPS
C. HVPS
D. DC Controller
Answer: A

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NO.7 Certpaper.com has purchased a LaserJet 2420 printer. The hardware installation has been
completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it
gives the message "Install Black Toner". What is the issue?
A. DC controller needs to be replaced
B. printer has not been configured properly
C. toner is faulty and needs replacement
D. the grounding lever has become unhinged from the chassis
Answer: C

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NO.8 What is the first step in the color printing process?
A. The laser discharges certain areas on the OP
B. The OPC surface is charged.
C. The tone is developed into the OP
D. The formatter splits the print data into four color planes.
Answer: A

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